We are proud to present

the Best ITIL® Training in the World

The only ITIL®  training infused with
Human Centred Design

Katrina Macdermid, the most sought after ITIL trainer & advisor is redefining how IT professionals learn.

Keynote Speaker

Speaking regularly at conferences globally on my Human Centred ITIL® Service Design framework.

ITIL® Master & Trainer

A certified ITIL® Master in the ITIL® framework. (Completion of a thesis on Qantas Airways & the role of ITIL® ).

ITIL Service Design Consultant

Experience consultant in the design of IT support models & service level agreements that focuses on attaining the best outcomes for employees, customers & suppliers.

Published Author

Contributing author to the official ITIL® publications.

Changing Tunes

My guests are respected industry world leaders who share their experience, successes & challenges in our complex world.

Workshop Facilitator

An experienced workshop facilator using Human Centred Design principles to transform IT organisations.

Here’s what ITIL® 4 helps with:

Digital evolution

Improving IT processes

Helping teams work BETTER TOGETHER

DESIGNING GREAT IT SERVICES FOR CUSTOMERS & EMPLOYEES

Enabling automation

SUPPORTING BUSINESS OUTCOMES

IT organisations no longer support technology, it's about supporting the customer & employee experience.

ITIL® HAS EVOLVED FROM A SILOED PROCESS DRIVEN FRAMEWORK TO A HOLISTIC SERVICE MANAGEMENT MINDSET

It’s time for IT professionals to evolve and progress their career.

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Learn ITIL® using Human Centred Design principles

We are the only accredited ITIL® training organization adopting Human Centred Design (HCD) principles in your ITIL® certification and career progression.

A key tenent of of HCD is storytelling, we have created Fly First Airlines. Through your ITIL® 4 learning you will learn how the airline has adopted and adapted ITIL® to enhance the passenger and employee experience.

"Good stories do more than create a sense of connection. They build familiarity and trust, and allow the listener to enter the story where they are, making them more open to learning.

Also stories can contain multiple meanings so they’re surprisingly economical in conveying complex ideas in graspable ways. And stories are more engaging than a dry recitation of data points or a discussion of abstract ideas".

Extract : Harvard Business Publishing - Corporate Learning

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OUR ITIL® TRAINING IS NOT ABOUT PASSING AN EXAM, IT'S ABOUT LEARNING THE APPLICATION OF GREAT SERVICE MANAGMENT

PASSING THE EXAM, NATURALLY FOLLOWS.

We teach the WHY, not the HOW of ITIL and IT Service Management

Book for a single person


The perfect option for individuals who wish to progress their career through self-study (learn when it suits you).

Includes access to our ITIL industry leaders to support you in your learning journey.
Select the button below to start your journey!


Book a course for a group


This option is great for team awareness & group learning. Collectively all members of your team will learn the advantages of aligning ITIL 4 in your service management capability.

Select the button below to email Katrina & her team about your learning requirements.

Book a custom course for my company

We can customise the course based on your industry and/or service offerings. Through storytelling we will incorporate challenges (& successes of your IT service management capability.

Select the button below to email Katrina & her team about your learning requirements.

ADVANCE YOUR CAREER WITH AN ITIL® MASTER, AUTHOR & GLOBAL AMBASSADOR

Learn ITIL® using Human Centred Design

What Our students are Saying

Previous ITIL courses I have attended were very dry and primarily focused on only passing the exam. With Kat I found it much easier to relate the course content to every day situations within SCC.
Jason Allum
Southern Cross Healthcare
The best part was how Kat engaged us in discussion, getting us to apply ITIL to real examples in our work lives.
Dean Jackson
Managing Director, Azility
Kat was great. We stopped and included everyone in discussion. I believe the examples and discussions brought this course alive. ITIL should be real world and not just the dry material from a text book.
Anonymous
CBA

About Katrina

Katrina is a visionary and renowned ITIL® Trainer, ITIL® Global Ambassador & contributing author to all ITIL® 4 official publications.

Along with her team, Katrina trains and advises ASX listed financial institutions, leading Health providers and public sector organisations in IITL® , human centred design and service management.

Former co-chair and advisor of an airlines operation board representing over 300 of the world’s airlines, Katrina was responsible for leading the transformation of IT support models and service level agreements for airlines around the globe.

Katrina is also the creator of the “Humanising IT” podcast, giving voice to IT professionals which hosts notable industry experts.