The best ITIL 4 training experience in the world

Be guided by Katrina Macdermid through her global award-winning ITIL 4 training courses infused with human-centred design to make learning engaging, relevant and fun.

ITIL 4 powers world-shapers like NASA, Atlassian & Disney

Used by millions of IT professionals as the recognised leader in ITSM, ITIL has been helping organisations of all shapes and sizes improve performance and drive lasting business change in 180+ countries. ITIL embraces modern ways of working like Lean, Agile and DevOps and has been instrumental in transforming the way IT professionals and organisations keep up with the speed of business and deliver empowering impactful tech-led services.

Best Certification

Best Blended Learning

Best Use of Interactive Scenario

Your ITIL 4 Certification Starts Here

We infused ITIL with Human Centred Design by creating a storyline based on an airline, Fly First. Our unique approach to to learning will allow you to adopt and adapt ITIL 4 in any organisation. We learn how Fly First uses ITIL 4 to enhance passenger and employee experience. Our one of a kind learning portal enables you to learn how you learn best.

Meet Tili

Tili, your ITIL 4 Coach ensures you thrive on your journey. Tili will interact with you, providing feedback and guidance during your learning journey. This fun, unique and interactive approach will ensure you maximise your learning experience to pass your ITIL 4 certification with flying colours. 98% of our learners identified Tili as enhancing their learning experience.

Learn ITIL 4 Foundation online




  • ITIL 4 foundation certification exam valid for 12 months
  • Access to our award-winning accredited ITIL4 learning portal for 3 months
  • Instructor access via email for 30 days
  • Exam simulator with 2 mock exams
  • AXELOS ITIL 4 foundation digital publication
  • Downloadable course content
  • Expert articles from global thought leaders
  • Publishable digital certification badge
  • Tili your ITIL coach ©



All the features from Economy, plus:

  • Three Masterclasses with Katrina Macdermid or Phillip Hearsum, Lead architect for ITIL 4
  • Comprehensive student manual
  • Access to our award-winning accredited ITIL4 learning portal for 6 months
  • Instructor access via email for 6 months
  • Downloadable Fly First storylines of real world ITIL application
  • Digital guide deep diving into 6 of the most used ITIL practices



All the features from Business Class, plus:

  • 60 minute individual coaching session with an ITIL global industry leader
  • Retake exam voucher valid for 6 months

ITIL 4 Training Course Features

60 minute coaching session

This coaching session is all about you and what you’d like to get out of your time. You could discuss how to solve your greatest challenges or advance your career. Your expert will ensure that you leave inspired with actionable ideas.

Exam Simulator

Prior to sitting your official ITIL 4 exam you can complete not 1, but 2 full mock exams and 12 mini quizzes. This gives you the confidence to ensure that you are ITIL 4 certification ready.

Track your progress

Our progress dashboard keeps you informed at all times. Easily know if you have ‘hit turbulence’ or if you are ‘flying smoothly’. Our dashboard indicates topics you need to focus on and when you’re ready to sit your ITIL 4 exam.

Interactive learning

During your 10 hours of learning, you’ll be engaged through interactive storytelling, investigation, audio, video and reading. We also have a module by module flip card feature to help you revise as often as you like.

ITIL 4 Training Certification Path

The ITIL® certification scheme provides a modular approach to the ITIL® framework, and is comprised of a series of qualifications focused on different aspects of ITIL® best practice to various degrees of depth and detail. The tiered structure of the qualification offers candidates flexibility relating to the different disciplines and areas of ITIL® and the ability to focus their studies on key areas of interest.

Graphic of ITIL 4 Foundation master path. | KatrinaM


ITIL 4 Foundation is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products.


ITIL 4 Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT enabled services, teams and workflows. It is aimed at IT practitioners working within technology and digital teams across businesses.

Strategic Leader

ITIL 4 Strategic Leader (SL) recognises the value of ITIL, not just for IT operations, but for all digitally-enabled services. Becoming an ITIL 4 Strategic Leader demonstrates that the you have a clear understanding of how IT influences and directs business strategy.